45 thoughts on “Don’t shop with Laptops Direct unless you enjoy marketing email and a hard sell”

1. Hi,

   I’m Mark, I work in Marketing for Laptops Direct.

   My apologies if you weren’t totally satisfied with your shopping experience at Laptops Direct, we strive to offer our customers the lowest possible prices coupled with a great service.

   Due to high levels of fraud within our industry we often make call backs to customers to make sure orders are genuine, this is done to protect both our customers and ourselves. Sometimes details provided are incorrect or incomplete although I couldn’t say for certain if that was the case in this particular instance.

   We do offer product recommendations and special offers to customers from time to time. We aim to provide advice about products which may be required with an order. Most people do find this useful but it does depend on the technical knowledge of the user.

   We do operate a number of different websites which we cross market to our customers. If you wish to opt out of the mailings you can follow the unsubscribe information at the bottom of the email, this will remove you from all our email marketing.

   There isn’t an email address on our website as the old addresses used to receive a lot of spam. The new eMessage system also allows us to direct queries to the appropriate department for processing.
   I’m not too sure why the eMessage system didn’t work when you tried it though – I’ve just tested it and it’s working at present. Would it be possible for you to try again and let me know if you’re still getting the error message?

   Once again, my apologies that your shopping experience wasn’t to your satisfaction. We value all feedback and rest assured we will take the details you have posted on board.

   If you have anything further you wish to discuss please don’t hesitate to contact me.

   Mark Kelly

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2. Like Andy I’m looking at blacklisting sites which spam me with me _opting in_.

   Particularly ones which don’t have unsubscribe links (at least yours does I suppose)

   Dear Mark – you have to be _joking_!
   “There isn’t an email address on our website as the old addresses used to receive a lot of spam”

   I wonder where a good chunk the spam comes from…

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3. Obviously I blocked all our own email addresses 😉

   I gest of course. Our email addresses got added to lots of unwanted lists, I think most places now use forms etc in place of email addresses, the main benefit is being able to direct messages to the appropriate departments. Although it doesn’t help if the message system isn’t working as in the above case.

   Personally I receive a lot of emails from sites I sign up to but like you I’d be annoyed if there wasn’t the option to unsubscribe, I can’t see the point in having an email address on your list if you don’t want to buy anything. My main gripe – like most people I suppose – is when my email address is randomly spammed by fraudsters, meds, etc. if only they had an unsubscribe link! I actually have one email address which doesn’t receive any spam emails at all – very rare nowadays, I try not to use it too often to keep it pure 🙂

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4. Dear Mark,

   It is not acceptable when shopping with Laptops Direct that my email address be used to attempt to flog me aircon or other unrelated items. If I want something I am capable of finding it online.

   If your site had any sort of email preferences to allow people to opt in to marketing emails then I would have remained opted out. I suspect that’s why you do not have any. A company that has any respect for its customers would be clear about what it will use their email addresses for and will allow opt outs.

   I find this and your company’s hard sell tactics extremely rude and I will happily spend a little more in future to not have to endure it. I suspect others will too.

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5. Hi Andy,

   Thanks for the feedback.

   We understand that not all customers will want to buy from our other websites but we do want to offer our other products and services. We do cross market between sites with the option to unsubscribe from all our mailings at any time. I will look at the opt out during the order process.

   It’s never our intention to make any customer feel unhappy during their shopping experience with us, we strive to bring customers the best deals available on a wide variety of products and we want to make sure everyone has the opportunity to order before we sell out.

   I will talk to our sales manager about the hard sell tactics you encountered, as mentioned above we do offer items which are on offer or that we feel will be of use to our customers but as a service as opposed to a hard sell.

   Thanks again for the feedback, this is the only way we can look to improve our service so rest assured the points mentioned will be discussed here.

   Feel free to send me your email address and I will make sure you’re removed from our eshot database.

   Mark

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6. I too have bought from laptops direct. They didn’t phone me, and did send me the laptop I asked for, when I asked for it. I note though when I registered to buy from Laptops Direct, I got this mail:-

   From noreply@laptopsdirect.co.uk Sat May 10 01:51:39 2008
   From: noreply@laptopsdirect.co.uk
   To: [redacted]@[redacted]
   Date: 1 May 2008 17:14:16 +0100
   Subject: Thanks for registering with Laptops Direct

   Dear Alan

   Many thanks for registering your user details when you visited Laptops Direct on 01/05/2008 17:14:16.

   The username you registered with us was: [redacted]

   The http://www.laptopsdirect.co.uk website is operated by Easy Computers Limited, which also runs several other websites. You can use the same details to logon to any of these websites. However your details will not be passed on or used by any other company unless specifically required in order to fulfil your order or granted by our explicit permission. A full copy of our [1]Privacy Policy is available on-line. You can modify or delete your details whenever you place an order.

   Regards,

   Easy Computers Data Controller

   Send us an [2]eMessage

   References

   Visible links
   1. http://www.laptopsdirect.co.uk/commoncontent/privacy_policy.asp
   2. http://www.laptopsdirect.co.uk/commoneMessaging/start.aspx?Prefix=LD

   Note: your details will not be passed on or used by any other company unless specifically required in order to fulfil your order or granted by your explicit permission

   Tell me Mark, how does that reconcile with the spam mails you send out from companies other than Laptops Direct which customers did not grant “explicit permission” for.

   As an aside can you please stab the web developer (or the person responsible) for this page in the face for resizing my browser. That kind of thing is so 1994.

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7. Hi Alan,

   We only send emails to our customers from stores operated by Easy Computers. The paragraph about passing on details refers to third party companies, it means we don’t sell or let other companies have access to your email address. The wording is very poor in that particular email, I will get this changed.

   The browser resizing is rather annoying, I’ll get onto the web team about that.

   You can also send me your email address if you wish to be unsubscribed from our email database.

   Cheers

   Mark

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9. fantastic – will not be buying from them now.

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10. Hi Guys
    I bought a Lenovo 3000 N200 from Laptops Direct in July after What PC reviewed it. It arrived the next day and I haven’t had any unwanted emails, spam or marketing. The laptop’s brilliant and I would definitely buy from them again. So sorry you had all those problems.
    Susan

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11. Hi All,

    if the spam emails are the greatest of your problems with this company, then you’ve escaped relatively unscathed after a brush with them!

    After numerous issues (e.g. : delivery charge suddenly doubling from price originally quoted; them taking the entire amount of the order (£800) from my credit card TWICE, thus blocking my card; no-show on goods 3 weeks after order), I have spent quite some time on the phone with them and can honestly say that they are my least favourite people to do business with.

    Very rude and unprofessional (they have twice put the phone down on me). They refuse to accept any responsibility for any of their company’s errors. They never call you back or respond to email or telephone messages – meaning that you have to call and wait on their expensive automated line. They are unmoved and uninterested by complaints – they keep repeating their corporate script over and over, hoping that you’ll give up and go away.

    The worst thing is, I now discover that by googling their name + “bad service”, you can find so many bad reviews and complaints – in fact, they are notorious for their poor service. I wish I had done this prior to purchase.

    BEWARE – they may be cheap, but its not worth it!

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12. After 3 attempts and an hour of trying to buy three laptops, I give up.

    All I get is this:
    Please wait for a site operator to respond.

    All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.

    All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.

    All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.

    All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.

    All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.

    All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.

    All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.

    All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.

    All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.

    All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.

    All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.

    All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.

    All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.

    All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.

    All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.

    All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.

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13. Laptops direct ruined our christmas!
    – We ordered a PC from them, which turned out not to be in stock after all – although they didnt tell me that until very late in the day. BUT – I had found an alternative supplier, so was going to cancel my order & everything would be OK. However, when i rang to cancel the sales guy convinced me they had an alternative that they could ship out to me next day. Of course, it was a complete lie and they didnt have anything, and nothing was shipped. If i’d have cancelled and gone with someone else we’d have had our laptop for christmas.

    I’m so angry that they spent all this time convincing me to give them another try and then had no intention of actually supplying the order. And when i rang up to check (I had to ring them, they’ll never ring you) – the guy at the end couldn’t have cared less.

    Anyone reading this, there is a reason they are cheap, and its not because of what it says on their website. Lets hope the credit crunch gets them their just desserts!

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14. Top comment, Very_Disappointed. I hope your Christmas gets a bit better. 🙂

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15. This is strange i orderd 2 products from them the other day with next day delivery.
    still not come after 2 days and by chance i phoned my credit card company to check some thing and they told me £850 had been withdrawn from a computer software company my products only come to £300.
    But at the momment the credit card company cant tell me the name till it has been withdrawn.
    Looks suspisious to me.
    I have used them for years and never ever had a problem before.

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16. They are verging on the fraudulent. This was on their website:

    Introduction

    We aim to offer something many e-tailers fail to offer – excellent prices and a decent service. We promise to keep you informed by both email and SMS throughout the ordering and dispatch process. And if there are any problems, we aim to respond to your problem within 2 hours but guarantee to answer within 1 working day. We pride ourselves on our quality of service. We believe that the best form of marketing is through word of mouth and that those companies who succeed do so as a result of listening to their customers. We process over 1,000 orders a day and the majority of these are now from repeat customers and recommendations. We have won many industry awards for our Customer Service so unlike smaller, less well known e-tailers, we have a good reputation to keep and so we have invested in our Customer Services operations. Whilst we always aim to achieve a superb standard in customer care, we also believe in setting out customer’s expectations. For those new to buying goods on the web, there are areas unique to e-tailing which can cause problem – payment and delivery:

    They don’t keep customers informed, they don’t respond within 2 hours to e-mails or emessaging, they don’t deliver quality of service in my experience (it is a relative term so I can’t outright disprove this comment unlike the previous points where they have failed outright me first person), they don’t rely on word of mouth they spam their clients with marketing which is not even double consent which is legislation in most countries (not sure in the UK but I will ask trading standards).

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    1. @James, I don’t know what their site is like now, but at the time of my last order it is buried in the small print that by completing a purchase you consent to them sending you marketing material (where “them” seems to mean “all companies in the same group”), with no form of opt-out. That’s one of the reasons why I’m recommending that people don’t shop with Laptops Direct, or any of the other companies in the group.

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17. you get what you pay for. but people are too tightass to just go to PC World / Currys or wherever and buy it in person.

    so stop whinging and moaning. accept you’re cheapskate and put up with it.

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18. They are useless thieves. My laptop is broken and they refuse to take it back, saying contact the manufacturer. Also they said I have no consumer rights as I purchased it online. Thieves

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19. Whether you bought the system online or through the store, your contract of sale is with the outlet that took your payment. You can request at that outlet to handle your complaint / repair. That is trading law. You have rights whether you bought it online or from a market stall.

    However, I suspect that if you try to use your rights to your advantage, they will continue stonewalling you to waste time. Contacting the manufacturer isn’t such a bad thing. At least their own engineers will take care of the problem for you.

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20. Like ben said, you get what you pay for.
    I thought I’ll add my problem here, I hope that customers would do a check on any company first through the likes of google before purchasing to get an idea of the company you are dealing with.

    I was on your website in the process of purchasing a laptop, but had a problem with the promotional code I was using. So I called laptop direct and a sales person answered.
    I explained the problem I was facing when adding the promotional code, I was getting the following message (Microsoft VBScript runtime error ‘800a0006’).

    He was asking me something, I could not understand as his voice was not clear, I think it was so early at 10.15 that he was mumbling and hasn’t woken up properly.
    So I assumed he was asking a different question and so I was giving him an answer based on his question.
    He asked me twice, and I still didn’t understand properly and I gave him an answer on what I thought he was asking. Then the third time, he said “I’m not going to ask this question again, what error you are seeing”. At that point I was really annoyed at his response and put the phone down.

    If this sales person really wanted to do his job properly, he wouldn’t talk to me like that and he would have listened to my problem at the beginning of this call (which I told him what was the error I’m getting) and instead of asking me to tell him what error I’m getting he would have replicated the same error I’m getting by testing it online.
    I’m an application developer and been programming for 10 years, when our customers face problems, we ask for the problem and try to replicate what the customer is doing to bring back the problem on our screen.
    Your sales man, clearly didn’t want to be at work and in turn has lost out on me as a customer.
    I have been purchasing laptops from you for myself and for my business and have been informing friends and colleagues of this website.
    This is the second time this happened to me, and on both occasions the service response could have been handled with a little bit of respect and professionalism (after all you are trading in the UK).
    I’m so unhappy of your services and will never recommend you again. I know I’m one of 100’s of potential customers to you, but the more this continues, the sooner you will be out of business.

    I googled your company through Google, and boy I found so many bad complains:

    http://strugglers.net/~andy/blog/2008/08/27/dont-shop-with-laptops-direct-unless-you-enjoy-marketing-email-and-a-hard-sell/

    http://forums.moneysavingexpert.com/showthread.html?t=229570

    http://www.ciao.co.uk/www_laptopsdirect_co_uk__Review_5580360

    I hope one day, you can employ staff that can provide the level of service customers deserve in the UK, we are not in Pakistan or Bangladesh or Arabia that we should accept this type of service. Thank god we have proper ‘UK’ companies that provide the same products as you but with a service that has respect and professionalism that any customer should expect.

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21. I wish I’d found this before handing over my money to that useless shower of dimwits.

    I bought a refurbished acer laptop from acerdirect.co.uk last year. From day one, it ran very hot and shut itself off occasionally. A few months ago, it started shutting itself off every 10 or 15 minutes, and it melted a laptop tray it was sitting on.

    I contacted buyitdirect.co.uk as instructed via their e-messageing system with my order number and a description of the problem. I was advised to contact Acer directly. I rang Acer, gave a description of the problem and they tried to arrange collection and repair, but when I gave them the serial number, they told me the machine was registered to someone else so they couldn’t help me. I figured this was to do with the ‘refurb’ part of the laptop description, so I sent buyitdirect.co.uk another emessage. The reply stated that they would deal with the issue, and they arranged collection of the laptop last month.

    A couple of weeks later, I get a message that my laptop is being processed, then that it is being returned. I ask if it was replaced or repaired, the reply was “this is being returned, you should have confirmation of dispatch within 48 hours”. Informative. So I wait, now today, a week later, I send them a message asking for the tracking number and for a description of what was wrong and repaired on the laptop (I’m an IT manager by trade, I know my way around a laptop). The idiot on the other end tells me it’ll be with me in a few days (not what I asked) and that it was being returned because they couldn’t find a fault with it. Seriously, they must not have switched the damned thing on for more than 2 minutes. I’m so angry. I called the support number for Ireland, customer service just tells you to use the emessaging system. So I rang the UK number (imagine the cost), customer services aren’t taking calls because of the snow. How convenient that their sales department were able to brave the bad weather and make it in, but customer services couldn’t? That should tell you a lot about their priorities right there. I’m angry and I feel like I can’t speak to a human being to find out what is happening. Sending it straight back again (which I will be doing) will only use up more time, and my warranty expires in a month, which I’m sure is what they are banking on.

    Folks, avoid Laptops Direct / Appliances Direct / Direct TVs / Servers Direct / Acer Direct / AirCon Direct / Shop Targus and anything else this crowd of imbeciles run. They are a joke.

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22. DON’T BUY FROM THEM!

    They supplied me with a laptop, bought as a present, with a scratch on the screen. Because of the delay in opening caused by it being a present, they are refusing to honour a return as it is outside their ’48 hour’ policy for damaged goods returns. This is not legally enforceable and they have declared this to be their final position, so I will be issuing Small Claims Court proceedings shortly.

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23. DO NOT USE THESE CROOKS
    No communication unavle to get a refund or return on faulty good anf=d they dont care. They dont have a customer service line and or technical help. I cannot stress enough how frustrating it is to be f**ked over by these people. Driving to up to there from gatwick to grab a throat or two!!!!!!!

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24. Try sending a final notice before court proceedings to their MD (Nick Glynne), whose e-mail is nick@laptopsdirect.co.uk. That got a more positive response for me than their previous blocking position. It remains to be seen if I actually get the money back without going to court but I do seem to be making some progress now.

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25. to anyone out there pls do not buy from laptops direct or buy it direct or whatever the cal,l themselves. they owe me £100 cashback and refuse to pay as they say i sent the form in too early !!!

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26. well I did get my money back from them after the final notice to their MD and I didn’t go to court. They took a bit of time but it all came back eventually. You’re on a loser with the cashback thing though – no protection there if you don’t follow the conditions though. If you followed them (exactly) and they haven’t paid, then they’re in breach of contract and you can use the Small Claims court to get your money back.

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27. I have recently had much an experience similar to salim Badat’s with a cashback offer from Laptopsdirect. They acknowledged receipt of the claim, and a few weeks later sent me another E-mail saying that the money was being refunded to my account. But the money never arrived, and when I chased it up they said “The cash back claim as been rejected. This is due to you not sending the claim form back to us on time.”. After I consulted Consumer Direct (whose advice was exactly as stated by Jason Brameld, except that they also included the possibility of a criminal offence having been committed), and threatened legal action, then they sent only £50, not the £100 which was due. I think (emphasise think) it’s now sorted, but only after a great deal of trouble.
    Steer clear!

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28. We bought an i-pod nano from buy it direct which is part of this company. We paid for it via our company paypal account. when we got the i-pod it was the old style and as it was a present we wanted the new version. We asked if it could be returned or exchanged and were told no – simple as that.

    we wrote to their MD personally, but have not had the courtesy of a reply. This lot are not interested in customer service, and quite frankly are a pain in the arse.
    DO NOT DEAL WITH THEM it will only wind you up

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29. I have been treated disgracefully by Laptops Direct (particularly the very dismissive manager JMl) regarding a reconditioned Notebook I purchased online for my daughter’s Christmas present. She opened it on Christmas day, it started up fine, she shut it down to open other presents, on trying to start it up again after the blue start up page the screen just went blank. I called the tech support Zootech on Christmas day and they, after asking me to carry out various testing processes, diagnosed the fault not being software but hardware, likely to be the AVG/screencard. Laptops direct advised me to post it back to them, which I did between Christmas and new year. They returned to me in January, it worked for 5 days before the same screen fault occured again. It was returned again, they sent it back last week , the fault occured again on the very day of return to me. I returned the faulty product again, only for Laptops direct to phone me today saying they can find no fault. Unbelievable, why would I be returning it over and over again if there was no fault, wasting my time and money phoning Laptops Direct and raising my stress levels. Why do they disbelieve me and take no account of Zootech’s diagnosis. They are robbing me. Do not order from this company, they really do not care

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30. Jude,

    I would advise writing to them stating that the goods are not of satisfactory quality and that you are rejecting them under the sale of goods act for a full refund (including all carrriage charges). Send the notice to the MD (e-mail is in my earlier post in this thread), and follow it up with a 7-day notice before proceedings if you don’t get a reply. It worked for me and I did (eventually) get my money back without going to court.

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31. I would definitely never recommend Laptops Direct to anyone. I ordered a laptop for Rapid Delivery on 4.3.11 but it went missing in transit. Both the Courier and Laptops Direct have launched investigations but I am left with no laptop and they are refusing to refund my money. They are also refusing to either send a replacement or accept cancellation of the order until their investigations are complete. This is appalling treatment. The laptop went missing before it reached Dublin and is therefore between Laptops Direct and the Courier – nothing to do with me!
    A real rip-off Company!

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32. I have an issue with laptopsdirect.
    Bascially my 75 year old mum sent off the cashback claims form too early and now they say that she has lost the £75 cash back. I’m not into sentimentality and that she’s old and that all the terms and conditions are gobbledygook to her, even if they are, but a little compassion would be good.
    It does a company more harm than good to take this attitude.
    I’ve bought an Acer from them before no problems but it had no cashback it was uncomplicated. The guy Asif Iqbal said “yeah, we’ll send the cashback claims for back and she should be okay to get the money back2 then he asked a colleague (in the background, phone went silent etc) who apparently said “No” and that was it. Not even an apology. Okay it was my 75 year old mum’s fault, but hey come on, when these guys are 75 I’m sure they will feel aggrieved that this sort of procedure is a scam.

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33. I too have been told I am not entitled to my cashback, as the claim was received “too early”!!!!! I intend to go to small claims court and make watchdog aware of this scam. People need to be warned before laptops direct rob anymore inocent people!!!!

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34. More like Sheitops direct. Do not buy from this supposed business. They so dodgy. Reported them to trading standards and also will have their finances investigated thoroughly. Give them hell as they gave us more!! please follow suit. There is a quick link on Citizens Advice bureau with a simple report form.

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35. Absolutely putrid and dodgy direct!!

    here`s a link to their customer survey. Use to you will:
    They should not be allowed to trade! They should force ably-be shut down!!!

    Laptops Direct = Click here to take our survey

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36. https://www.buyitdirectmail.co.uk/lz/survey.aspx?p1=05273692S79&p=1

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37. I had an issue, where I bought my Mother a laptop from Laptops Direct, it was a cashback but the small print said don’t ring for a month. I left my email incase I had to deal with any crap aftersales spiel. My mother not reading the small print rang immediately as she wanted her £75 straight away not in a month. I got a snotty letter saying that the 1 month “agreement” had been violated and she would not receive any cashback, goodbye. I rang a few times, spoke to a kid called Mohammed twice who was clearly reading straight from a rules and practice manual and a woman also twice. I threatened ombudsman and legal action, then I got an email from a director, who was came across as pleasant in his emails, he said he was sorry about the misunderstanding and guaranteed my Mum would get her £75. Which she did. However, the tones I got from the other two after sales personnel was surly and patronising. I recommend one of two things; either be very careful to read the small print, preferably in the shop with the salesman word for word, they’ll get pissed off but so be it, or secondly, buy from elsewhere, which is the easier option and safer if anything should go wrong with the equipment. Also, a footnote, I don’t believe their charge for dead pixels is legal and could be challenged and won in a court of law. Like I said, the easy option is not to use them. Or PC World or Dixons or Curries.

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38. Thanks all…Was thinking about buying a laptop from them before reading all the reviews…definately won’t now…I did use the emessage link and got the busy message for 1 hr then gave up. These companies should not be operating , lets hope trading standards shuts them down..there are enough fraudsters and con-artists anyway.

    Thanks again

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39. very bad company very late delivery and hod too wait weeks for a refund

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40. STAY AWAY !!!!!

    Buy It Direct, Appliances Direct, Direct TVs, Laptop Direct, Aircon Direct, Fortunate 123, Servers Direct = These are all the same company who took may money and have never sent me the product! I have spent hours over the phone with their rubbish costumer service team, who kept laying to me. This is fraud!!!!!!!

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41. Thanks everyone for their valuable insight , was about to buy a
    Laptop from these guys. It is only forums like this that can prevent people from being ripped off!
    Sorry to everyone who has dealings with this v dodgy sounding company.

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42. After placing my order I called customer services to find out when the laptops would arrive as I didn’t recieve the usual confirmation email. They told my the courier service would contact me, THEY DIDN’T. They tried to deliver twice on one day and didn’t think to contact me on the phone numbers I gave during the order form. I resheduled for the following day and took THE FIRST DAY OFF WORK to wait, and wait I did. All day and no package or call from customer services to explain. I rescheduled again and took THE SECOND DAY OFF WORK. That morning I rang customer services who couldn’t tell me why the parcel hadn’t arrived but I was ASSURED it would arrive that day. I rang again at lunch and was told my order was ‘on the road’ and ‘just around the corner’. It didn’t arrive so I rang customer services and made them reschedule for that day and took THE THIRD DAY OFF WORK and waited, calling again at lunch and luckily the laptops arrived late that evening. I posted my complaint on their website and was ‘awarded’ a refund of my delievery charge of around £5… I made a second complaint that I had three days off work, a huge phone bill and four days of stress to be compensated for. I recieved a voicemail while at work TWO WEEKS LATER saying they would try to call again. THEY DIDN’T! So after giving them a week I rang them and was told that all the complaints handlers were ‘in a meeting’ and that I would be called the following day, guess what…NO CALL! So I called the next day and spoke with the head of complaints. She DIDN’T LISTEN, SPOKE OVER ME and told me I would not get anymore refunds and HUNG UP ON ME! At first I thought the signal on my mobile might have dropped out at work but she didn’t attempt to call back and my phone was showing full signal!

    I AM DISGUSTED WITH THIS COMPANY!

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43. after buying a swanne camera system ,which they adviced to buy with 2 cameras been trying to get more cameras from laptops dirct but they dont sell swann cameras ,this was after they said they do ,made several emails NO REPLY 10 PHONES DONT PHONE BACK DO NOT BUY FROM THESE PEOPLE

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44. 2 PHONE CALLS THIS WEEK PROMISING TO PHONE ME BACK BUT WHAT DO YOU EXPECT FROM A BUNCH OF COWBOYS im thinking of getting in touch with C A B to help me

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