Comments on: You’d better… http://strugglers.net/~andy/blog/2007/02/28/youd-better/ I'll get there one day. Fri, 09 Jan 2009 21:00:14 +0000 http://wordpress.org/?v=2.7-beta3 hourly 1 By: The ongoing struggle » Blog Archive » Abbey Anger http://strugglers.net/~andy/blog/2007/02/28/youd-better/comment-page-1/#comment-90240 The ongoing struggle » Blog Archive » Abbey Anger Tue, 09 Dec 2008 18:41:23 +0000 http://strugglers.net/~andy/blog/2007/02/28/youd-better/#comment-90240 [...] Bitfolk’s business account is and has always been with Abbey business banking. The initial account opening back in early 2007 was very quick and painless being almost entirely done over the phone, but getting access to the online banking proved to be a bit more difficult (and it seems I was not the only one). [...] [...] Bitfolk’s business account is and has always been with Abbey business banking. The initial account opening back in early 2007 was very quick and painless being almost entirely done over the phone, but getting access to the online banking proved to be a bit more difficult (and it seems I was not the only one). [...]

]]> By: Dominic http://strugglers.net/~andy/blog/2007/02/28/youd-better/comment-page-1/#comment-65325 Dominic Thu, 10 Jul 2008 14:59:07 +0000 http://strugglers.net/~andy/blog/2007/02/28/youd-better/#comment-65325 Hi Guys n Gals, I am able to log into my account now, but the only security question that I can (apparently) get right, is my mother's maiden name! I lodged a formal complaint about the whole affair, but really, the service is pretty crappy even at the best of times! For example, I was told by a customer services chappie that it is a KNOWN problem that you can't set up a new payee and pay an amount to that payee at the same time?!? Also, the payee system is unavailable for 'an hour or so' after 16.30 every day because the system is 'dealing with the days payments' before the close of business?!? And of course, the website is badly designed and difficult to navigate. But its free, that's why we get the crappiness I suppose. *sigh* Hi Guys n Gals,

I am able to log into my account now, but the only security question that I can (apparently) get right, is my mother’s maiden name! I lodged a formal complaint about the whole affair, but really, the service is pretty crappy even at the best of times!

For example, I was told by a customer services chappie that it is a KNOWN problem that you can’t set up a new payee and pay an amount to that payee at the same time?!? Also, the payee system is unavailable for ‘an hour or so’ after 16.30 every day because the system is ‘dealing with the days payments’ before the close of business?!? And of course, the website is badly designed and difficult to navigate.

But its free, that’s why we get the crappiness I suppose.

*sigh*

]]> By: gill http://strugglers.net/~andy/blog/2007/02/28/youd-better/comment-page-1/#comment-65323 gill Thu, 10 Jul 2008 14:46:13 +0000 http://strugglers.net/~andy/blog/2007/02/28/youd-better/#comment-65323 I've just been told after the 5th or 6th phone call that the ANIB JSP diagnostic page comes up when you haven't got a card linked to the online account. As soon as they order one for you, you can login! There appears to be only 1 Abbey employee who knows this though!! I’ve just been told after the 5th or 6th phone call that the ANIB JSP diagnostic page comes up when you haven’t got a card linked to the online account.
As soon as they order one for you, you can login!

There appears to be only 1 Abbey employee who knows this though!!

]]> By: Dominic http://strugglers.net/~andy/blog/2007/02/28/youd-better/comment-page-1/#comment-58156 Dominic Wed, 04 Jun 2008 13:01:42 +0000 http://strugglers.net/~andy/blog/2007/02/28/youd-better/#comment-58156 Oh. My. God. Thank You so much for your quick reply, although I wish it wasn't so depressing! I don't think I helped myself by failing to keep a copy of the security information form - I've just requested a new one and was intending to return it to Abbey by fax, in line with what they suggested to both of us. However, reading of your experience, I have the mind to phone them up again and demand that they set up my online access over the phone. What an (ongoing) struggle! :p Oh. My. God.

Thank You so much for your quick reply, although I wish it wasn’t so depressing! I don’t think I helped myself by failing to keep a copy of the security information form - I’ve just requested a new one and was intending to return it to Abbey by fax, in line with what they suggested to both of us. However, reading of your experience, I have the mind to phone them up again and demand that they set up my online access over the phone. What an (ongoing) struggle! :p

]]> By: Andy http://strugglers.net/~andy/blog/2007/02/28/youd-better/comment-page-1/#comment-58150 Andy Wed, 04 Jun 2008 12:42:56 +0000 http://strugglers.net/~andy/blog/2007/02/28/youd-better/#comment-58150 Oh, and it is normal for it to display a "temporary error" page between about midnight and 3am every night! Oh, and it is normal for it to display a “temporary error” page between about midnight and 3am every night!

]]> By: Andy http://strugglers.net/~andy/blog/2007/02/28/youd-better/comment-page-1/#comment-58149 Andy Wed, 04 Jun 2008 12:41:21 +0000 http://strugglers.net/~andy/blog/2007/02/28/youd-better/#comment-58149 Hi Dominic, I waited and waited but it never got sorted out. In the end I had to ring them and they insisted I fax them my security details again. I did this. Two more times. They lost them every time. In the end after 3 weeks of no access I demanded they set it over the phone. They still got my mother's maiden name wrong so if that security question comes up I have to reload. I'd rather do that than have to deal with the simians from Abbey again. I think you're going to have to phone them. Good luck. Hi Dominic,

I waited and waited but it never got sorted out. In the end I had to ring them and they insisted I fax them my security details again. I did this. Two more times. They lost them every time.

In the end after 3 weeks of no access I demanded they set it over the phone. They still got my mother’s maiden name wrong so if that security question comes up I have to reload. I’d rather do that than have to deal with the simians from Abbey again.

I think you’re going to have to phone them. Good luck.

]]> By: Dominic http://strugglers.net/~andy/blog/2007/02/28/youd-better/comment-page-1/#comment-58143 Dominic Wed, 04 Jun 2008 11:50:32 +0000 http://strugglers.net/~andy/blog/2007/02/28/youd-better/#comment-58143 Hi Andy, I came across this posting after googling "ANIB JSP Diagnostic Page" - I am receiving the exact same error as you describe above when I try to log onto my Abbey business account. It has been around two weeks since I returned the form detailing my security information, so maybe something is amiss. May I ask how long after returning your form it was before you were able to access your account online? Did you have to do anything to resolve the problem? Many Thanks for your reply Hi Andy,

I came across this posting after googling “ANIB JSP Diagnostic Page” - I am receiving the exact same error as you describe above when I try to log onto my Abbey business account. It has been around two weeks since I returned the form detailing my security information, so maybe something is amiss. May I ask how long after returning your form it was before you were able to access your account online? Did you have to do anything to resolve the problem?

Many Thanks for your reply

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