Comments on: Online grocery shopping

By: Rose

Rose — Sun, 21 Sep 2008 22:54:13 +0000

At least you can get your food delivered to your door, unfortunately I can’t find ANY supermarkets online that will deliver to me in Colby in Cumbria! I took Tesco on in May this year, they FINALLT added me to their delivery round manually, delivered ONE order to my home in June worth over £235 and then took me OFF their delivery round again, and I’ve been trying to get put back on ever since! I am now considering taking the story to the local television news channels, as the Tesco delivery vans actually drive through my village to make their deliveries to the other villages, but they just WON’T stop and deliver to anyone in my villiage, even though there is a demand, and our village is so small that we don’t even have ANY public transport and no shop!

If you or anyone knows of ANY online supermarket that will deliver to the village of Colby in Cumbria, then PLEASE let me know. Thank you.

Kind regards, from Rose

By: ickeldixie

ickeldixie — Thu, 11 Sep 2008 15:13:02 +0000

These comments are interesting. I dont find this with sainsbury’s and i have shopped online with them many times, I now mainly go instore as i recently got a car but did have a good experience with them when I did, drivers always really nice etc. I did try Tesco and Ocado early on but found Tesco just as bad for substitutions and Ocado way too expensive. I just think i like Sainsbury’s products because i am used to the brands and because i am allergic to wheat i like the freefrom products as well.

By: Ponytail

Ponytail — Sat, 09 Feb 2008 16:54:09 +0000

Interesting to hear that Tesco’s sounds most reliable (from the comments). Sainsburys made a lot of mistakes and their customer services people (at my local depot) were appalling. Saying that, the refunds were always processed quickly and as we got a fiver every time they buggered things up, some weeks I had £20 off my shopping (yes, they messed up THAT often).
I’m using Waitrose at the mo. Literally. I’m waiting for them to deliver the stuff they missed out the first time today. The customer services said I should be getting some ‘goodwill’ in the taxi (??) when it arrives, which should prove interesting…
Thanks for your post, the follow-up comments were really helpful too.

By: Karen

Karen — Thu, 10 Jan 2008 18:57:03 +0000

I have been using Tescos groceries online now for 4 years or so. Having a family of four and working full time I wouldn’t go back to store shopping. Takes a while to navigate the store online but once you get your favourites up and running I can now do my weekly shop in about 10 minutes. Ive had a few items missing or damaged but after ringing the helpline they were refunded immediately no problems. The drivers and the helpline staff are friendly and helpful. I always take advantage of the offers and don’t have the added impulse buys so my shopping bill has reduced. The delivery cost is ok it would cost me that in petrol anyway. I noticed one person said thier bread was stale, I use the notes box to add comments like ‘check for freshest sell by date please’. If you do order buy one get one free offers you can tick the do not replace box then you wont get an expensive alternative or add ‘any 2 for offer please’. If I do have to visit the supermarket I dont envy the families lugging heavy trollies around the store with screaming unhappy kids, I only smile :).

By: Elize

Elize — Thu, 20 Dec 2007 23:04:45 +0000

I have been using tesco’s for a long time! The other day my order was only 15 minutes late, so I phoned customer services and inquired. Apparently the driver came sick and my order was passed onto another driver! I got my order within 15 minutes after phoning them so only half hour late and I was also refunded the delivery charge £6.99. So the service they give I do feel is promising, I once also didnt recieve a paticular item and contacted them. I was refunded straight away! The only downful I can say with tesco’s is that a lot of the items thats kept refridgerated is always either on the sell by date or only a day before. So is the bread! I have never been given a fresh loaf! And now I have had enough so will be letting thenm know on my next order!

By: Adam

Adam — Mon, 10 Dec 2007 15:08:16 +0000

Thanks For This, Currently Doing Research For A Level Business Stuidies Into The Sustainability Of An Online Delivery Service Similar To Ocado; My Own Idea For A New Business (Chose It Before Realising Ocado Existed), You Have Helped Me Outline Flaws In Other Business’ Services And The Benefits Of Ocado, As I Can Not Afford To Test Myself.
Greatly Appreciated*

By: Ian

Ian — Tue, 21 Aug 2007 01:37:53 +0000

Not used Sainsbury’s but this is not the first horror story I have heard about them. I have been using Tesco’s online for a few years now and they have never let me down, if any items are missing they will refund you in 2 days.
You can report missing items online.
I have had my delivery cost refunded more then once.

By: Angus

Angus — Tue, 28 Feb 2006 19:02:55 +0000

I’ve just had my first order with Ocado - delivered spot on time, with color coded bags delivered to the kitchen. Nothing missing from the order, no replacements, and polite service from the driver who gave a full itemised receipt.

Only quibble is that the fresh vegtables, although in good condition, are just 3 days before sell by date but I’d probably get that in a supermarket anyway.

Based on this experience I can certainly recommend Ocado, and I’ll be using them in the future. The website and ordering process was good too.

By: Andy

Andy — Thu, 09 Feb 2006 18:23:20 +0000

Due to unforseen circumstances I just had to cancel an Ocado delivery that was due to arrive in ~40 minutes. They cancelled it and didn’t charge me a delivery fee even though the goods are already on their van somewhere.